Privacy Policy for DeepNature

 

Last Updated: June 18, 2026

DeepNature ("App", "we", "our", or "us") is owned and operated by Nutri Roots Private Limited. We are committed to protecting the privacy of our users and ensuring the security of their personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you use the DeepNature mobile application to browse and purchase organic products such as ragi flour, wheat flour, organic oils, and other natural food products.

1. Information We Collect

Account Information

When you register or use our App, we may collect:

  • Full Name

  • Email Address

  • Mobile Number

  • Password (stored securely through authentication services)

Order Information

To process and deliver orders, we may collect:

  • Delivery Address

  • Billing Address (if applicable)

  • Order Details

  • Purchase History

Device and Usage Information

We may automatically collect certain information, including:

  • Device Type

  • Operating System Version

  • IP Address

  • Device Identifiers

  • App Usage Information

  • Crash Reports and Diagnostics

Analytics Information

We use Firebase Analytics and related Firebase services to understand how users interact with the App and to improve performance and user experience.

2. How We Use Your Information

We use collected information for the following purposes:

  • Creating and managing user accounts

  • Processing and delivering orders

  • Providing customer support

  • Communicating order updates

  • Improving app functionality and performance

  • Monitoring and preventing fraudulent activity

  • Complying with legal requirements

3. Cash on Delivery Orders

DeepNature currently supports Cash on Delivery (COD) orders.

We do not collect or store credit card, debit card, UPI PIN, bank account credentials, or other payment card information through the App.

4. Firebase Services

We use Firebase services provided by Google, which may collect certain device and usage information.

Firebase may process information in accordance with Google's privacy practices. Users can learn more about Google's privacy practices by visiting Google's Privacy Policy.

5. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with:

  • Delivery and logistics partners for order fulfillment

  • Technology service providers supporting app operations

  • Government authorities when required by law

Information is shared only to the extent necessary for providing services or complying with legal obligations.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain personal information only as long as necessary for:

  • Providing our services

  • Maintaining transaction records

  • Resolving disputes

  • Meeting legal and regulatory obligations

When data is no longer required, it will be securely deleted or anonymized.

8. Children's Privacy

DeepNature is not intended for children under 13 years of age.

We do not knowingly collect personal information from children. If we become aware that information from a child has been collected, we will take steps to remove such information promptly.

9. Your Rights

As a user, you may:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your account and personal information

  • Contact us regarding privacy concerns

Requests may be submitted through the contact details provided below.

10. Third-Party Services

The App may use third-party services such as Firebase. These services may collect and process information according to their own privacy policies.

We encourage users to review the privacy policies of such third-party providers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the App and will become effective immediately upon publication. Continued use of the App after updates indicates acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

DeepNature
Nutri Roots Private Limited
Email: support@nutrirootsprivatelimited.in

By using DeepNature, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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